Feedback

Tufts Health Plan Medicare Preferred designed this site with you in mind. We'd encourage you to share compliments or concerns about your experience through the tools below.

If you prefer to reach us by traditional means, please use the phone, fax or mailing address in the sidebar.

Be sure to let us know if you'd like a return phone call to discuss your feedback in greater detail. Most requests will be processed within 48 hours or less. Send us your compliments or concerns, we'd love to hear from you.

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  • Hours of Operation:

    Feb 15 - Sept 30, Monday - Friday: 8am - 8pm

    Oct 1 - Feb 14, 7 days a week: 8am - 8pm

    After hours and on holidays, please leave a message and a representative will return your call on the next business day.
    H2256_2013_124 CMS Approved 10/15/201210-MSWeb-13
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  • Additional Information
  • © 2013 Tufts Associated Health Plans, Inc.
    All rights reserved. Tufts Health Plan Medicare Preferred is a Medicare Advantage organization with a Medicare contract. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance, may change on January 1, 2014. The availability of coverage beyond the end of the contract year is not guaranteed. Tufts Medicare Supplement plans are offered in accordance with Massachusetts law. This document last modified: 10-1-2012.

View 2012 Plan Catalog

You are about to transition to our 2012 web site featuring our 2012 plans catalog. Plans are available through December 31st, 2012.

We will open the 2012 plan catalog in a new window, but if you would like to view 2013 plans instead, simply close this window and keep browsing.

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Plan Purchase

You are about to be taken to our safe and secure purchasing portal to complete the enrollment process. You should have your zip code, product name, and the monthly premium of the plan you selected handy to complete your purchase.

If you are not sure what plan is right for you, you can read more about the plans offered here or press continue to start your enrollment.

Current members: If you are changing from one Tufts Medicare Preferred HMO plan to another, please use our telephone application at 1-800-701-9000 to ensure a smooth transition between plans. Thank you!

  • Or contact us if you have further questions.

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Plan Purchase

You are about to be taken to our safe and secure purchasing portal to complete the enrollment process in the plan you have selected below.

  • This plan has a monthly premium of
  • in your zipcode ()

Current members: If you are changing from one Tufts Medicare Preferred HMO plan to another, please use our telephone application at 1-800-701-9000 to ensure a smooth transition between plans. Thank you!

We suggest you make a note of these plan details or print a copy before continuing.

  • Or contact us if you have further questions.

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Give Compliments

We are so glad to hear you’ve had a good experience with Tufts Health Plan Medicare Preferred.

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Share Concerns

Your opinions matter to us. If your experience with our sales, service or care management teams was less than satisfactory, please share your concerns on this page.

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Would you like to file a formal grievance? For information about filing a grievance click here to learn more.
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Need Further Assistance?

Prefer to talk with one of our helpful Tufts Health Plan Medicare Preferred sales representatives?

Call 1-800-890-6600 (1-888-899-8977 TTY)

We are always looking for ways to improve your online experience. Give us feedback>

Our representatives are available Monday - Friday, 8:00 a.m. - 8:00 p.m. (Representatives are available 7 days a week, 8:00 a.m - 8:00 p.m. from Oct 1 - Feb 14). After hours and on holidays, please leave a message and a representative will return your call the next business day.

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We Want Your Feedback

You are about to be taken to a safe and secure page to complete the survey you have volunteered to participate in.

We at Tufts Health Plan Medicare Preferred thank you in advance for your feedback and for helping us improve your member experience.

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HMO Documents

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HMO Documents

Formulary
Preferred Extras
Enrollment Forms
Provider Directory

 

Additional plan information including the Summary of Benefits can be found on the Plan Documents page

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Medical Supplement Documents

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Enrollment Forms
Plan Highlights Brochures
Summary of Benefits/Outline of Coverage
Preferred Extras
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Medicare's Annual Election Period comes once a year and lasts just six weeks. Don’t miss your chance to enroll. Register now to receive a free reminder e-mail about important enrollment deadlines, benefits and plans offered by Tufts Health Plan Medicare Preferred.

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By completing this information, you are agreeing to receive 2013 plan information. We will only use your e-mail address to deliver the requested information.

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Tufts Health Plan Medicare Preferred will keep your personal information private and confidential. It will not be sold to other companies. Read our complete Notice of Privacy Practices. You may unsubscribe from our e-mail list at any time. Just follow the instructions on the e-mail you receive.

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Need Help? - Find a plan based on people like you.

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Which situation is most like you?

  • Lower Premium

    I lead an active, healthy lifestyle and see my doctor only a few times a year. I value his opinion and take his recommendations on who to see when I am sick.

  • Lower Copay

    Some months I see a lot of doctors, other months I see very few. There are several medications I take too. It would be easier for me to pay more each month than pay a lot every time I see a doctor.

  • No Copays/Deductibles

    I want to go see almost any doctor I want, whether I'm home or visiting my kids out of state. And I don't want to be bothered with medical copayments.

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Other Tufts Health Plan Medicare Preferred plans you may be interested in:

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The people depicted in these situations are not real Tufts Health Plan Medicare Preferred members. We've provided these examples to help make your decision easier as you review your Medicare insurance options. Need help choosing a plan? Call Tufts Health Plan Medicare Preferred and one of our sales representatives would be happy to work with you to find a plan that may be right for you.
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Tufts Health Plan Medicare Preferred offers a variety of Medicare options to meet both your budget and your personal needs. Let us help you find the plan that best fits your needs.

 

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Your Order Has Been Received

Thank you for requesting an enrollment kit. Your order will be processed within 48 hours and you should expect to receive your package within 5-7 days.

All orders are processed during business hours between Monday and Friday. Orders requested over the weekend or during a holiday will be processed the following business day. Thank you for inquiring about Tufts Health Plan Medicare Preferred.

 

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Your Order Has Been Received

Thank you for requesting an enrollment kit. Your order will be processed within 48 hours and you should expect to receive your package within 5-7 days.

All orders are processed during business hours between Monday and Friday. Orders requested over the weekend or during a holiday will be processed the following business day. Thank you for inquiring about Tufts Health Plan Medicare Preferred.

 

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