What is a Tufts Medicare Preferred HMO plan Coverage Determination?
When we make a coverage determination, we are making a decision whether or not to provide or pay for a Part D drug and what your share of the cost is for the drug. Coverage determinations include exceptions requests. You have the right to ask us for an "exception" if you believe you need a drug that is not on our list of covered drugs (formulary) or believe you should get a drug at a lower co-payment. If you request an exception, your physician must provide a statement to support your request.
You must contact us if you would like to request a coverage determination (including an exception). You cannot request an appeal if we have not issued a coverage determination.
You, your physician, or your appointed representative may file a coverage determination, including an exception, by either faxing, calling, filling out a form online, or writing to us. For requests received outside normal business hours, we have Precertification nurses on-call for processing requests for Part D pharmacy coverage
Faxed requests can be sent 24-hours a day, 7 days a week. Faxes are checked routinely during business hours and by the on-call nurse during off hours for requests for Part D pharmacy coverage.
Call Customer Relations at 1-800-701-9000 (TTY 1-800-208-9562). For prescription drug related questions only, call 7 days a week 8:00 a.m.-8:00p.m. After hours and on holidays, please leave a message.. The voice mail boxes are checked routinely on weekends and holidays by the on-call nurse to address requests for Part D pharmacy coverage.
Write to us at:
Attn: Pharmacy Utilization Management Department
Tufts Health Plan Medicare Preferred
705 Mt. Auburn Street
Watertown, MA 02472
For more information:
Learn more about filing an appeal or coverage determination in Chapter 9, section 1-9 and a grievance in Chapter 9, section 10 of your EOC (Chapter 7 for HMO No Rx Plans).