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Home > Members > Help and Customer Service > What Makes Our Customer Service Different?

What Makes Our Customer Service Different?

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When you call us, you can expect to have your questions answered quickly with knowledge, honesty, and respect.

The Importance of Being a Local Plan

What Makes Our Customer Service Different?

We're local

We’re located in Watertown, Massachusetts. We've been in Massachusetts for over 20 years. Our representatives are part of your community and understand how your plan works.

We're dedicated

Our Customer Relations team only serves Tufts Health Plan Medicare Preferred members. Our knowledgeable team is here to help you get what you need.

We're here to answer your questions

If you have any questions about your coverage, choosing a doctor, a bill you received, or anything else about your plan, we can help. Give us a call; we’re committed to helping you get the most out of your plan.

1-800-701-9000 (TTY: 711)

Representatives are available 7 days a week, 8 a.m. – 8 p.m.  (From April 1 – September 30, representatives are available Monday - Friday, 8 a.m. – 8 p.m.) After hours and on holidays, please leave a message and a representative will return your call on the next business day.