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Mail Order Prescriptions

What You Need to Know

Mail order service is for medications you refill each month for conditions such as diabetes, high blood pressure, or asthma.

Does it Cost Anything Extra?

You do not pay anything extra to use mail order and there is no charge for standard shipping.

Can I Save on Prescription Drugs?

Yes. You may be able to save up to $49 by using mail order for a 90-day supply of prescription medications (depending on the plan you are in and the tier your drug plan is on). That's a potential savings of over $196 a year!* With mail order, your medications are conveniently mailed directly to your home.

How do I Sign Up for Mail Order?

Signing up for mail order is easy and there are no forms to fill out. Just call CVS Caremark toll-free at 1-866-788-5144 (TTY 1-866-236-1069). When you call make sure to have your: 

  • Tufts Health Plan Medicare Preferred ID card (you will need information from the card)
  • Prescription drug names
  • Doctor's name and phone number
  • Shipping address
  • Credit card information and expiration date

If your drug is on a pharmacy program (such as prior authorization or step therapy), more information may be needed before processing your order. A representative will let you know if any additional steps are required.

If your drug is not on a pharmacy program, a representative will call your doctor to get your prescription(s) set up for mail service. Once your prescription(s) are set up, you can refill them by phone 24 hours a day, 7 days a week.


*Savings may be different if you receive your benefits from a current or former employer. Contact your benefits administrator or Customer Relations for details.