Broker Newsletter - August 2025
Your August Update
We want to make it easier for you to provide Tufts Health Plan as a solution to your clients. To help support your hard work, here is what we thought you should know this month:
2026 Product Training & Certification
To enhance accessibility and streamline our certification process, our certification process to become Ready to Sell (RTS) for 2026 will be held online through our learning management system Brainshark.
- To sell all lines of Medicare Advantage business, two certifications are needed: one for HMO/PPO and a second for Duals (DSNPs).
- We are pleased to announce that Tufts Health Plan will be offering One Care, our new Duals product for 2026.
Requirements to become Ready to Sell
- Pass the HMO/PPO 2026 HMO/PPO Product Certification and Training with a score of 85% or more
- Pass the SCO/OneCare (Duals) Product Certification and Training with a score of 85% or more (coming soon)
- Complete the 2026 AHIP Medicare + Fraud, Waste and Abuse Training. You can submit a copy of your AHIP to Medicare Broker Support at medicarebrokersupport@point32health.org or login with the link above to transmit your score by selecting “Tufts Health Plan.”
Important to Know
- 2026 AEP Tufts Health Plan Medicare Products Kickoff will be happening on Monday September 8, 2025, at Gillette Stadium. Stay tuned for an invitation.
- Duals – training dates to follow
Medicare Supplement
- Existing Brokers: You do NOT need to re-certify. Our Broker website will be updated by mid-November with 2026 pricing information.
- New Brokers: Once contracting is done, online training &certification must be completed before selling any policies. Please email medicarebrokersupport@point32health.org for information.
Explaining Medicare just got easier
For an easy way to explain Medicare concepts to your clients, use our Getting Started with Medicare document. You’ll find answers to common questions regarding what is covered, eligibility, when to enroll, and more. View it in the broker portal below.
See Getting Started with Medicare
Libraries > Medicare Enrollment & Product Materials > Tufts Health Plan Medicare Preferred HMO and PPO >2025
Coming Soon: 2026 First Look
Our First Look document provides a sneak peek at our plan benefits for 2026. Look for it to be available in the Broker Portal soon.
Hearing Care Solutions is TruHearing
Hearing Care Solutions is changing their name to TruHearing beginning 1/1/2026. All hearing aid benefit information will remain the same in 2026, including pricing and phone number.
Hearing Aid Benefit highlights (same as 2025)
- Coverage for up to 2 hearing aids per year, 1 hearing aid per ear.
- Five technology levels to choose from, and pricing is fixed, with copays ranging from $250 to $1,150 for each hearing aid.
- Members are also covered for a $0 hearing aid evaluation once per year.