6 Ways to Enjoy Your Tufts Health Plan Senior Care Options (HMO-SNP) Over-the-Counter (OTC) Benefits

Swipe your Instant Savings card at Walmart, Family Dollar, Walgreens, CVS Pharmacy, Star Market, Shaw’s, Dollar General, and Stop & Shop. For a complete list of participating retailers and locations, visit www.thpmp.org/sco-otc. Select “Locations” at the top of the homepage to search for participating retail locations near you. When you swipe your Instant Savings card, the cost of all eligible items will automatically be deducted up to the remaining balance on your card. You will be responsible for the costs of all items that are not eligible and/or for the costs of eligible items that exceed your remaining balance at the time of purchase. You can download and use the OTC Network® mobile app to keep track of your card balance and easily find eligible items when shopping at participating retailers. The OTC Network® mobile app is right at your fingertips, 24 hours a day, seven days a week.

Beginning April 1, 2024, you can use your OTC benefit at CVS Health online, a curated site where you can shop for only eligible items.

• Go to www.thpmp.org/sco-otc, and log in using the 19-digit number listed on your Instant Savings card and your 9-digit member ID number from your Tufts Health Plan Senior Care Options member ID card. You can search for eligible items, including national and store brands, by clicking on “Products” at the top of the homepage.
• To shop on CVS Health, select “Locations” at the top of the homepage, then select “Online” on the left panel to see the link to CVS Health. You will also see the link to Medline (see below under Medline).
• Click on the CVS Health link to shop for eligible items.
• Items ordered from CVS Health online will be delivered with no additional shipping fees approximately 3–5 business days after the order is received. 

NOTE: If you have any issue ordering OTC items at CVS Health, try these solutions.

You can also order from CVS Health by phone: To order eligible items by phone from CVS Health, call 1-833-875-1816, Mon.–Fri., 9 a.m.–11 p.m., and a CVS Health representative will take your order. Orders will be delivered with no additional shipping fees approximately 3–5 business days after the order is received.

Go to www.thpmp.org/sco-otc, and log in using the 19-digit number listed on your Instant Savings card and your 9-digit member ID number from your Tufts Health Plan Senior Care Options member ID card. Follow the steps described above under CVS Health but instead of selecting “CVS Health”, select “Medline” to shop at the Medline site. Alternatively, you may call 1-833-569-2330 (Mon.–Fri., 8 a.m.–7 p.m. ET) and a Medline representative will take your order, or fill out and return the mail-order form included in the Medline OTC benefits catalog. If you need a printed copy of the catalog mailed to you, call Member Services at 1-855-670-5934 (TTY: 711). Items ordered online, by phone, or by mail will be delivered approximately 2-5 business days after the order is received by Medline.

You can shop for eligible items at Walmart.com. Walmart.com is not a curated site, so you will be able to shop for both eligible items and other non-eligible items. At checkout, select “Pay with card” and enter your Instant Savings card number. Your Instant Savings card can only be used to pay for eligible items up to the balance on your card at the time of the transaction; you can pay for non-eligible items with another form of payment, such as personal credit card or cash if allowed. Note: Shipping fees may apply depending on your order size and will not be covered by your Instant Savings card. To avoid fees, you can choose in-store pick-up. There are 3 easy ways to shop on Walmart.com:
 

You can shop for eligible items at Walgreens.com. Walgreens.com is not a curated site, so you will be able to shop for both eligible items and other non-eligible items. At checkout, enter your Instant Savings card number where the card number is requested. Your Instant Savings card can only be used to pay for eligible items up to the balance on your card at the time of the transaction; you can pay for non-eligible items with another form of payment, such as personal credit card or cash if allowed. Note: Shipping fees of $5.99 may apply depending on your order size and will not be covered by your OTC card. To avoid fees, you can choose “in-store pick-up.” Other things to know:

• OTC eligibility and pricing is the same in-store / online.
• Depending on your method of delivery, your items could be in-hand in as little as 30 minutes.
• Ship-from-store orders are delivered from the local store of your choice. Items that cannot be shipped from the selected store are delivered via FedEx from a centralized Walgreens location.
• You will receive order, tracking, and delivery status via email/txt (opt-in) from the moment your order is placed until it’s delivered or picked up.
• For in-store pickup and ship-from-store orders - Inventory position for the selected store is shown in real-time, and an out-of-stock item cannot be selected. In the event of a damaged or missing item, the item will be cancelled from the order and the amount refunded to the customer’s card.
• You can call 1-877-250-5823 for any online order issue. Customer support is available 24x7 for order support.

Getting the right nutrition is essential to achieving and maintaining good health, which is why we’ve partnered with Mom’s Meals to offer you Produce Boxes as part of your OTC benefit.® As a Tufts Health Plan Senior Care Options Plan member, you can now use your Instant Savings card to purchase produce boxes from Mom’s Meals. Each box costs $54.99 (including shipping) and contains a wide variety of fresh fruits and/or vegetables. The boxes will be delivered by FedEx and will arrive within 5-7 business days.

Available box options include:

• Combo box – 11-12 lbs. of mixed fruits and vegetables
• Fruit only box – 10-11 lbs. of fresh seasonal fruit ONLY
• Vegetable only box – 10-11 lbs. of fresh vegetables ONLY
• Snack box - 7-8 lbs. of grab and go produce and products

3 Ways to Order Your Produce Box:

1. Visit momsmeals.com/incomm.  When visiting this site for the first time, you will need to sign up and create a password to place your order.  It will also ask for your name, email, and delivery address. You will need to sign in with your password for subsequent visits.
2. Call Mom’s Meals at 877-347-3438 to place an order.
3. You can also access Mom’s Meals site through MyBenefitsCenter at www.thpmp.org/mybenefitscenter. Log in using the 19-digit number listed on your Instant Savings card and your nine-digit member ID number from your Tufts Health Plan Senior Care Options member ID card. To shop online, select “Locations” at the top of the homepage, then select “Online” on the left panel to see the link for Mom’s Meals. Click on the link for the site to shop for the produce boxes.

*Please note, only the produce boxes listed above are eligible for purchase with your Instant Savings card. Ready to eat meals listed on Mom’s Meals website are not eligible to purchase with your Instant Savings Card. Please speak with your Care Manager about how to order ready to eat meals from Mom’s Meals as part of your benefit.