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  1. Home
  2. Frequently Asked Questions

Frequently Asked Questions

Use the links below to view FAQs for your plan:

Medicare Advantage (HMO/PPO)

Senior Care Options (D-SNP)

One Care (D-SNP)

  • Enroll in a Plan

Questions?

Call Us: 1-800-890-6600
(TTY: 711)

Member Services:

1-800-701-9000 (HMO) (TTY: 711) or

1-866-623-0172 (PPO) (TTY: 711) 

Hours of Operation: 8 a.m. – 8 p.m., 7 days a week (Mon. – Fri. from Apr. 1 – Sept. 30)

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Our Plans

  • Medicare Advantage Plans (HMO & PPO)
  • Senior Care Options (D-SNP)
  • One Care (D-SNP)
  • Medicare Supplement Plans
  • Dental Coverage Plans & Options
  • Find a Plan

Resources

  • Medication Therapy Management
  • Low Income Subsidy Premium Changes
  • Submit Plan Feedback to Medicare
  • Request a Medicare Part D Coverage Determination
  • Request a Medicare Part D Coverage Redetermination

Reports

  • 2025 Health Equity Final Report - Tufts Health Plan Medicare Preferred HMO & PPO
  • 2025 Health Equity Final Report - Tufts Health Plan Senior Care Options (D-SNP)
  • 2025 Health Equity Final Report - Tufts Health One Care (D-SNP)
  • CMS Prior Authorization Metrics for Medical items & Services Report (TMP)
  • CMS Prior Authorization Metrics for Medical items & Services Report (SCO)
  • CMS Prior Authorization Metrics for Medical items & Services Report (One Care)
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Tufts Health Plan is an HMO/PPO plan with a Medicare contract. Enrollment in Tufts Health Plan depends on contract renewal.

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  • HMO & PPO Notice of Availability of Language Assistance Services and Auxiliary Aids and Services (NOA)
  • SCO Notice of Availability of Language Assistance Services and Auxiliary Aids and Services (NOA)
  • One Care Notice of Availability of Language Assistance Services and Auxiliary Aids and Services (NOA)
  • View the Notice of Non-Discrimination
  • HMO/PPO Disclaimers
  • Senior Care Options Disclaimers
  • One Care Disclaimers
  • Medicare Supplement Disclaimers

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  • Y0065_2027_8481A_M
  • Last Updated: 10-01-2026