How to Use Your Over-the-Counter (OTC) Benefit
Tufts Medicare Preferred HMO Saver Rx plan members have access to savings on eligible over-the-counter (OTC) medicines and health-related items by using your OTC benefit.
How Your OTC Benefit Works
At the beginning of each of the four calendar quarters, your card is loaded with $50. That’s $200 per calendar year!
Your balance does not carry over—Try to spend the full $50 before the end of each quarter.
Don’t throw out your card—It will be reloaded at the start of the next calendar quarter.
Use the NationsOTC catalog—Your over-the-counter benefit can only be used to purchase items from the catalog supplied by NationsOTC.
3 Easy Ways to Enjoy Your Benefits
- Online—Go to NationsOTC, log in, and select the items you want to purchase. You can also access NationsOTC through your secure online account.
- By phone—Call 1-877-230-2034 Mon–Fri, 8 a.m.–8 p.m., and a NationsOTC representative will take your order.
- By mail—Fill out the mail-order form included with the NationsOTC catalog. You will receive a catalog by your effective date.
OTC items ordered online, by phone, or by mail will be delivered approximately 2-5 business days after the order is received by NationsOTC.
For More Information
If you have any technical difficulty using your card, call NationsOTC at 1-877-230-2034.
If you have any questions about using your OTC benefit, call Tufts Health Plan Customer Relations at 1-800-701-9000 (TTY: 711), 8 a.m.–8 p.m., 7 days a week (Mon.–Fri. from Apr. 1–Sept. 30).
Quarterly allowance is for the purchase of Medicare-approved OTC items from the NationsOTC catalog. Your OTC benefit cannot be used to purchase Part B or Part D covered prescription drugs. OTC items may only be purchased for the enrollee, not for family members or friends. Some items may be covered through your Medicare Part B medical or Part D prescription drug coverage. Other items may be used for either a medical condition or for general health and well-being. These are called dual-purpose items. You should only buy these items after discussing them with your health care provider to see if they recommend the item for a specific diagnosed condition. Please speak with your physician before buying dual-purpose items.
Resources & Tools
Use the drug search tools to find out if your drugs are covered and which tier they fall under on your plan type.
Find a Doctor
Find a doctor within your Tufts Health Plan Medicare Preferred HMO network or your Tufts Health Plan Senior Care Options network.
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