How to Use Your Over-the-Counter (OTC) Benefit

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Tufts Medicare Preferred Saver Rx (HMO) and Tufts Medicare Preferred Smart Saver Rx (HMO) plan members have access to savings on eligible over-the-counter (OTC) medicines and health-related items by using your OTC benefit.

How Your OTC Benefit Works

At the beginning of each of the four calendar quarters, your card is loaded with $50. That’s $200 per calendar year!

$50 January February March
$50 April May June
$50 July August September
$50 October November December

Your balance does not carry over—Try to spend the full $50 before the end of each quarter.

Don’t throw out your card—It will be reloaded at the start of the next calendar quarter.

Use the Medline catalog—Your over-the-counter benefit can only be used to purchase items from the catalog supplied by Medline.

Browse the Medline OTC Benefit Catalog (PDF)

3 Easy Ways to Enjoy Your Benefits

  • Online—Go to, log-in with your OTC Card number and your Tufts Health Plan member ID number, and select the items you want to purchase. You can also access the online ordering site through your secure online account.
  • By phone—Call 1-833-569-2168 Mon–Fri, 8 a.m.–7 p.m. ET, and a Medline representative will take your order.
  • By mail—Fill out and return the mail-order form included in the catalog. You will receive a printed catalog by mail, but you can also download the catalog here. If you need an additional printed copy of the catalog mailed to you, call Member Services at 1-800-701-9000 (TTY: 711).

OTC items ordered online, by phone, or by mail will be delivered approximately 2-5 business days after the order is received by Medline.

For More Information

If you have any technical difficulty using your card, call Medline at 1-833-569-2168.

If you have any questions about using your OTC benefit, call Tufts Health Plan Member Services at 1-800-701-9000 (TTY: 711), 8 a.m.–8 p.m., 7 days a week(Mon.–Fri. from Apr. 1–Sept. 30).

Quarterly allowance is for the purchase of Medicare-approved OTC items from the Medline catalog. Your OTC benefit cannot be used to purchase Part B or Part D covered prescription drugs. OTC items may only be purchased for the enrollee, not for family members or friends. Some items may be covered through your Medicare Part B medical or Part D prescription drug coverage. Other items may be used for either a medical condition or for general health and well-being. These are called dual-purpose items. You should only buy these items after discussing them with your health care provider to see if they recommend the item for a specific diagnosed condition. Please speak with your physician before buying dual-purpose items.

Resources & Tools

Drug Search

Use the drug search tools to find out if your drugs are covered and which tier they fall under on your plan type.

Find a Doctor

Find a doctor within your Tufts Health Plan Medicare Preferred HMO network or your Tufts Health Plan Senior Care Options network.

Health Library A-Z

Tufts Health Plan has partnered with Healthwise to provide members with access to a library of high-quality content on conditions, treatments and more.