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What is Covered When Traveling?
If you like to travel, you’ll be happy to know you are covered anywhere in the world for emergency or urgent care. For all the details, watch this short video.
If you’re planning a trip or like to travel, you’ll have peace of mind knowing you are covered anywhere in the world for emergency or urgent care.
If you have a medical emergency, get medical help as quickly as possible by calling 911 for an ambulance or going to the nearest emergency room, hospital, or urgent care center. Within 48 hours, you or someone else should call to tell us about your emergency because we need to follow up on your care. The Customer Relations number is conveniently located on the back of your membership card.
If you are outside of our service area and cannot get care from a network provider, you are covered for urgently needed care that you get from any provider.
You can be outside our service area1 for up to six consecutive months and still be covered for emergency or urgent care. (For example, if you go to Florida for the winter, you could stay there for up to six consecutive months and be covered).
You do not need a referral from your primary care physician (PCP) before getting emergency or urgent care. Routine care, such as a physical, is not covered outside our service area, so remember to schedule routine care before or after your travel plans.
If you receive emergency care outside our service area, you may need to pay out-of-pocket. Simply save the paperwork for any services you have, and fill out a member reimbursement form or call Customer Relations for reimbursement details2.
If you take any medications, make sure you have enough before leaving for a trip. In certain situations, you can request a “vacation override” for a larger supply if you need it. Just call Customer Relations at least 14 business days before leaving for your trip. Be sure to have your prescription and pharmacy information handy.
If you lose or run out of your medication when traveling, we will cover prescriptions filled at an out-of-network pharmacy if a network pharmacy is unavailable3.
If you need to fill a prescription at an out-of-network pharmacy, you will have to pay the full cost of the prescription. But you can be reimbursed for our share of the cost. Just save your receipts and fill out a Prescription Claim Form.
Protect your medications
Airport security tips
The Transportation Security Administration website has helpful tips to get you through airport checkpoints quickly and securely, including which medications and supplies you can transport by plane.
1Our service area is the state of Massachusetts except for Berkshire, Franklin, Dukes, and Nantucket counties.
2Reimbursement applies to emergency and urgent care situations only. You may be responsible for any co-payments that apply.
3This applies to Tufts Medicare Preferred HMO members whose plan includes prescription drug coverage.