Contact Us

For more than 20 years, we have been committed to providing a high standard of health care coverage and to improving the quality of care for every member. Tufts Health Plan Medicare Preferred is headquartered in Canton, MA, where we maintain a staff of over 50 Tufts Health Plan Medicare Preferred Member Services and Sales Representatives.

Call Us:

If you are interested in becoming a member of a plan offered by Tufts Health Plan Medicare Preferred, call:
1-800-890-6600 (TTY: 711)

If you are already a member, call our Member Services department:
1-800-701-9000 (TTY: 711) (HMO)

1-866-623-0172 (TTY: 711) (PPO)

Our representatives are available 8 a.m.–8 p.m., 7 days a week (Mon–Fri. from Apr. 1–Sept.30). After hours and on holidays, please leave a message and a representative will return your call the next business day.

Mailing Address:

Tufts Health Plan
1 Wellness Way
Canton, MA 02021-1166

Member Services:

Tufts Health Plan
Attn: Member Services
P.O. Box 494
Canton, MA 02021-0494


Tufts Health Plan
Attn: Member Services
P.O. Box 518
Canton, MA 02021-0518

Appeals & Grievances:

Tufts Health Plan
Attn: Appeals & Grievances
P.O. Box  474
Canton, MA 02021-0474

Fax Number:

To fax completed enrollment forms: 1-617-972-9475