What Makes Our Customer Service Different?

When you call us, you can expect to have your questions answered quickly with knowledge, honesty, and respect.

The Importance of Being a Local Plan

What Makes Our Customer Service Different?

We're local

We’re located in Watertown, Massachusetts. We've been in Massachusetts for over 20 years. Our representatives are part of your community and understand how your plan works.

We're dedicated

Our Customer Relations team only serves Tufts Health Plan Medicare Preferred members. Our knowledgeable team is here to help you get what you need.

We're here to answer your questions

If you have any questions about your coverage, choosing a doctor, a bill you received, or anything else about your plan, we can help. Give us a call; we’re committed to helping you get the most out of your plan.

1-800-701-9000 (TTY: 711)

Resources & Tools

Drug Search

Use the drug search tools to find out if your drugs are covered and which tier they fall under on your plan type.

Find a Doctor

Find a doctor within your Tufts Health Plan Medicare Preferred HMO network or your Tufts Health Plan Senior Care Options network.

Health Library A-Z

Tufts Health Plan has partnered with Healthwise to provide members with access to a library of high-quality content on conditions, treatments and more.