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For more than 20 years, we have been committed to providing a high standard of health care coverage and to improving the quality of care for every member. Tufts Health Plan Medicare Preferred is headquartered in Watertown, MA, where we maintain a staff of over 50 Tufts Health Plan Medicare Preferred Customer Relations and Sales Representatives.

Call Us:

If you are interested in becoming a member of a plan offered by Tufts Health Plan Medicare Preferred, call:
1-800-890-6600 (TTY: 711)

If you are already a member, call our Customer Relations department:
1-800-701-9000 (TTY: 711)

Our representatives are available Monday–Friday, 8 a.m.–8 p.m. (from Oct 1 to Mar 31 representatives are available 7 days a week, 8 a.m.–8 p.m.). After hours and on holidays, please leave a message and a representative will return your call the next business day.

Mailing Address:

Tufts Health Plan Medicare Preferred
705 Mt. Auburn Street
Watertown, MA 02472-1508

Customer Relations:

Tufts Health Plan Medicare Preferred
Attn: Customer Relations
P.O. Box 9181
Watertown, MA 02471-9181

Claims:

Tufts Health Plan Medicare Preferred
Attn: Customer Relations
P.O. Box 9183
Watertown, MA 02471-9183

Appeals & Grievances:

Tufts Health Plan Medicare Preferred
Attn: Appeals & Grievances
P.O. Box 9193
Watertown, MA 02471-9193

Fax Number:

To fax completed enrollment forms: 1-617-972-9475