Contact Us

For more than 20 years, we have been committed to providing a high standard of health care coverage and to improving the quality of care for every member. Tufts Health Plan is headquartered in Canton, MA, where we maintain a staff of over 50 Tufts Health Plan member services and sales representatives.

Select your plan

Use the section below to select your plan's contact information

Call Us

If you are interested in becoming a member of a plan offered by Tufts Health Plan Medicare Preferred, call:
1-800-890-6600 (TTY: 711)

If you are already a member, call our Member Services department:
1-800-701-9000 (TTY: 711) (HMO)

1-866-623-0172 (TTY: 711) (PPO)

Our representatives are available 8 a.m.–8 p.m., 7 days a week (Mon–Fri. from Apr. 1–Sept.30). After hours and on holidays, please leave a message and a representative will return your call the next business day.

Mailing Addresses

Office Location

Tufts Health Plan
1 Wellness Way
Canton, MA 02021-1166

Member Services

Tufts Health Plan
Attn: Member Services
P.O. Box 494
Canton, MA 02021-0494

Claims

Tufts Health Plan
Attn: Member Services
P.O. Box 518
Canton, MA 02021-0518

Appeals & Grievances

Tufts Health Plan
Attn: Appeals & Grievances
P.O. Box 474
Canton, MA 02021-0474

Fax Number

To fax completed enrollment forms: 1-617-972-9475

Member Services

Phone: 1-855-670-5934 (TTY: 711)

Fax: 1-617-972-9487

Mail To:

Tufts Health Plan Senior Care Options
Attn: Member Services
P.O. Box 494
Canton, MA 02021-1166

Appeals & Grievances

Phone: 1-855-670-5934 (TTY: 711)

Fax: 1-617-972-9516

Mail To:

Tufts Health Plan Senior Care Options
Attn: Appeals & Grievances
P.O. Box 474
Canton, MA 02021

Drug Coverage Decisions

Phone: 1-855-670-5934 (TTY: 711)

Fax: 1-617-673-0956

Mail To:

Tufts Health Plan Senior Care Options
Attn: Member Services
P.O. Box 494
Canton, MA 02021-1166

Payment Questions & Issues

Phone: 1-855-670-5934 (TTY: 711)

Fax: 1-617-972-1028

Mail To:

Tufts Health Plan Senior Care Options
P.O. Box 518
Canton, MA 02021-1166

Care Management Services

Phone: 1-855-670-5934 (TTY: 711)

Fax: 1-617-972-9487

Mail To:

Tufts Health Plan Senior Care Options
Attn: Member Services
P.O. Box 494
Canton, MA 02021-1166

Ombudsman

Phone: 1-855-781-9898 (TTY: 711)

Long-Term Care Phone: 1-617-222-7495

Videophone (VP): 711 to call 1-339-224-6831

Email: [email protected]

Mail To:

My Ombudsman
25 Kingston Street, 4th floor
Boston, MA 02111

MassHealth (Medicaid)

Phone: 1-800-841-2900 (TTY: 711)

Fax: 1-857-323-8300

Email: [email protected]

Mail To:

MassHealth Central Office
100 Hancock Street, 1st Floor
Quincy, MA 02171

Medicare is the Centers for Medicare & Medicaid Services

Phone: 1-800-633-4227

TTY: 711 to call 1-877-486-2048

Live Chat: www.medicare.gov/talk-to-someone

Mail To:

Medicare
P.O. Box 1270
Lawrence, KS 66044

Main Contact Information

Main phone number

Phone: 1-617-972-9400 (711)

Office location

Headquarters
1 Wellness Way
Canton, MA

Members

Call Us: 1-855-393-3154 (TTY: 711), 7 days a week, from 8am to 8pm

Email Us

Member Services/Claims

Tufts Health Plan
Attn: Member Services
P.O. Box 524
Canton, MA 02021-0524

Phone: 1-855-393-3154 (TTY: 711)
Fax: 1-857-304-6308

Grievances

Tufts Health Plan
Attn: Appeals and Grievances Department
P.O. Box 474
Canton, MA 02021-0474

Phone: 1-855-393-3154 (TTY: 711)
Fax: 1-857-304-6342

Office location

Headquarters
1 Wellness Way
Canton, MA

Member Services

Phone: 1-800-701-9000 (TTY: 711)
Services for Hearing-Impaired Members:

Telecommunications Device for the Deaf (TTY):
If you have access to a TTY phone, call: 711. You will reach Member Services.
Massachusetts Relay (MassRelay):

English: 1-800-439-2370
Spanish: 1-866-930-9252
Non-TTY: 1-800-439-0183

Mailing Addresses

Appeals and Grievances Department:

Tufts Health Plan
Attn: Appeals and Grievances Department
1 Wellness Way
P.O. Box 474
Canton, MA 02021-1166

Fax: 1-617-972-9509