One Care Medical Benefit Overview

With your Tufts Health One Care plan, you get access to high-quality health care services, including the following, at no cost to you:

• Visits to doctors and specialists, and hospital stays
• X-rays and lab tests
• Prescription drugs and prescribed over-the-counter drugs
  • Check the List of Covered Drugs (Drug List) to see if your drugs are covered
• Eye exams, eyeglasses and contact lenses
• Dental services for preventive and medically necessary care

You also get added support to help you manage your health, such as:

• A dedicated care team of doctors, nurses, mental health advocates and social workers who work with you, listen and does what it takes to get you the care you need.
• Care management through Cityblock
• Access to in-home urgent care, so you can receive treatment for acute care concerns 24 hours a day, 7 days a week, without having to leave home.
• Support that goes beyond medical care. You can count on your Cityblock care coordinator to help you with everyday things such as getting quick answers from a doctor, groceries or rides to your appointments.

How to get in touch

• Get health support by phone any time you need it with the Cityblock on-call clinician. Simply call 1-833-904-2273 (TTY: 1-800-720-3479)
• Use our self-service tool, your member portal, that allows you to access your health plan information 24 hours a day, 7 days a week. You can access the portal from your home computer. Or download the Tufts Health Plan app to access it from your mobile device.
• Call the Tufts Health One Care Member Services team at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: our hours shift to Monday through Friday, from April 1 through September 30).

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