What to Know About Offering Senior Care Options (SCO) to Your Clients

Publish Date

We are delighted that you have chosen to include Tufts Health Plan Senior Care Option (SCO) plan as part of your product portfolio for 2023. We have a dedicated Broker Relationship Manager (Lenieve Henry), our Medicare Broker Support Team at Point32Health, and your concierge SCO Business development management team (Daphnee Alva and David Ojeda) to help you every step of the way. We appreciate all your business and wish you success for the 2023 plan year and beyond. Here are some useful tips that may help you along the way.

Senior Care Options Eligibility?

  • Enrollee must be 65 years old or older
  • Have MassHealth Standard (Medicaid)
  • PCP must be contracted

Note: Our SCO program cannot accept prospects or HMO members living in a Nursing Home at the moment.

Who can enroll in SCO 

  • Medicaid only prospects
  • Prospects who have a special election period (SEP). For example, New to MassHealth or those who has changes to their MassHealth.
  • Prospects who have an event such as (five years permanent residency, a move from either another state or a county that we are currently in network with, new to Medicare who currently has MassHealth standard.)
  • Must use the 2023 Enrollment Form 
  • All applications must be received by 1pm on the last of the month or the last business day of the month


SCO Best Practices:

  • Prior to selling your first THP SCO plan, you must complete an additional training with Daphnee Alva-Lafleur to review product and enrollment submission processes.
  • Required: Transition forms must be submitted with all complete enrollment form. Failure to submit transition form will delay the process of getting your clients enrolled.
  • THP SCO is an HMO plan that requires you to select a PCP upon completing an enrollment. A PCP will eb auto assigned if one is not selected.  
  • Fax cover form must be included 
  • Please check prospects MassHealth status prior to booking appointment by calling 1-800-332-5545 or 1-888-665-9993. (Reminder, all prospects must be 65 years or older on MassHealth Standard to be eligible for Senior Care Options.)

Enrollment Options:


Helpful Link/Tools:

Producers must be ready to sell, which means certified, contracted, and licensed in the applicable states by Tufts Health Plan in accordance with state law prior to engaging in the sale of our products.


If you have any questions or need any additional information, please contact:

David Ojeda 
Manager of BDM and External Growth 

Daphnee Alva-Lafleur

Supervisor of Business Development and Medicare Sales Team - Massachusetts
Phone: 617-460-1540
E-mail: Daphnee.alva@point32health.org