What to Know About Offering Senior Care Options (SCO) to Your Clients

We are delighted that you have chosen to include Tufts Health Plan Senior Care Option (SCO) plan as part of your product portfolio for 2024. We have a dedicated Broker Relationship Manager (Juraci Capataz), our Medicare Broker Support Team at Point32Health to help you every step of the way. We appreciate all your business and wish you success for the 2024 plan year and beyond. Here are some useful tips that may help you along the way.

Senior Care Options Eligibility?

• Enrollee must be 65 years old or older
• Have MassHealth Standard (Medicaid)
• PCP must be contracted
• We can assist connecting seniors to MassHealth (contact Juraci Capataz for details)

Note: Our SCO program cannot accept prospects or HMO members living in a Nursing Home at the moment.

Who can enroll in SCO 

• Medicaid only prospects
• Anyone who is dual eligible
• Prospects who have a special election period (SEP). For example, New to MassHealth or those who has changes to their MassHealth.
• Prospects who have an event such as (five years permanent residency, a move from either another state or a county that we are currently in network with, new to Medicare who currently has MassHealth standard.)
• Use the new 2024 enrollment form and clinical transition form 
  • 2024 Broker Fillable Enrollment Form 
  • Clinical Transition Form
    • For clinical questions please contact Clinical Liaison Thomas McCormick at 617-314-1117
• All applications must be received by 5pm on the last of the month or the last business day of the month

SCO Best Practices:

• Prior to selling your first THP SCO plan, you must complete an additional training with Juraci Capataz to review product and enrollment submission processes.
• Required: Transition forms must be submitted with all complete enrollment form. Failure to submit transition form will delay the process of getting your clients enrolled.
• THP SCO is an HMO plan that requires you to select a PCP upon completing an enrollment. A PCP will be auto assigned if one is not selected.  
• Fax cover form must be included 
• Please check prospects MassHealth status prior to booking appointment by calling 1-800-332-5545 or 1-888-665-9993. (Reminder, all prospects must be 65 years or older on MassHealth Standard to be eligible for Senior Care Options.)

Enrollment Options:

• Completed forms can be sent via Fax OR email:
  • By Fax To: THP Enrollment Team 617-673-0785 with cover page
  • By Email: sco_applications@point32health.org

Helpful Link/Tools:

• To order enrollment kits, login to the broker portal, or email Juraci Capataz (contact information below).
• Connecting Seniors to Coverage Referral Form
• Provider Directory
• Drug Search 

Producers must be ready to sell, which means certified, contracted, and licensed in the applicable states by Tufts Health Plan in accordance with state law prior to engaging in the sale of our products.

If you have any questions or need any additional information, please contact:

Juraci Capataz
Broker Relationship Manager, Tufts SCO
Juraci.Capataz@point32health.org
781-980-8500