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What Is a Care Manager and How Can They Help You?

Care Managers are nurses that work closely with your doctor to help guide you through the health care system. Learn more about how a Care Manager can help you in this short video.

What to Bring to Your Doctor Visit

What’s the most important thing to bring to your next doctor appointment? This video shows you how to use your Doctor Visit Book to get the most out of your next appointment.

Comparing our HMO plans and Original Medicare

Original Medicare may not provide you with enough coverage. This video explains how our HMO plan offers all the coverage you receive with Original Medicare plus additional coverage for many benefits.

Comparing our HMO plans and Medicare Supplement plans

Need an easy way to compare our HMO plan and Medicare Supplement plan? This video offers a side by side comparison.

What is the difference between an HMO plan and a Medicare Supplement plan?

What’s the difference between an HMO plan and a Medicare Supplement plan? This video shows you the differences of how each plan works.

How To Use Your EOC

The Evidence of Coverage (EOC) lists all your benefits and costs. It's one of the most important documents members receive. Know what to look for in your EOC by watching this short video.

How to use your ANOC Letter

The Annual Notice of Change (ANOC) letter lists any changes in costs to your plan for the upcoming year. Know what to look for in your ANOC letter by watching this short video.

The Importance of Being a Local Plan

Tufts Health Plan Medicare Preferred representatives are part of your community. We've been in Massachusetts for over 20 years and go out of our way to help you get the information you need. For a behind-the-scenes look watch this short video.

What makes our customer service different?

Tufts Health Plan Medicare Preferred Customer Relations team only serves our Medicare plan members, so you can get what you need right away. For a behind-the-scenes look watch this short video.

What is a Referral and Why do I Need One?

Referrals are an important part of an HMO plan, helping your doctor keep track of the care you receive. Learn more about how referrals work in this short video.

What is Covered When Traveling?

If you like to travel, you’ll be happy to know you are covered anywhere in the world for emergency or urgent care. For all the details, watch this short video.

Why it’s Important to see Your Doctor for a Physical

Getting a yearly physical is one of the most important things you can do for your health. Get all the information you need to prepare for your next physical here.

How to Find Out if a Drug is Covered

Our instructional video will help you learn how to use our formulary (drug list) to find out if a drug is covered, what tier it’s on, and any special requirements.

How to Read Your Prescription Drug EOB

Each month you use your plan for filling prescription medications, you receive an Explanation of Benefits. Learn how to read your EOB with our short video.

How to Read Your Medical EOB

Having some confusion reading your Explanation of Benefits (EOB) from Tufts Health Plan Medicare Preferred? Our EOB video breaks down how to best read the document.

What is eDelivery?

Keep important documents in one place and view them when needed with Tufts Health Plan Medicare Preferred eDelivery. Set up is simple with our instructional video.

How to Change Your Doctor

Tufts Health Plan Medicare Preferred makes it easy to change your doctor at any time, for any reason. Learn how the process works with our instructional video.