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Video Library

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What to Bring to Your Doctor Visit

What’s the most important thing to bring to your next doctor appointment? This video shows you how to use your Doctor Visit Book to get the most out of your next appointment.

What does a 5-Star Rating Mean for our Members?

One of the biggest advantages of being a member of a 5 out of 5 star plan is that you can switch your plan once during the year if you need to. This video explains how it works.

What is the Out of Pocket Maximum and how will it help me?

The out of pocket maximum is the most you would have to pay in a year for medical services. This video explains how it works and how it helps you.

What is the Difference Between Copay and Coinsurance ?

Some benefits require a copay or coinsurance. This video explains the difference between these two common forms of payment.

What is a Deductible?

Learn what deductibles are and how they work.

Comparing our HMO plans and Original Medicare

Original Medicare may not provide you with enough coverage. This video explains how our HMO plan offers all the coverage you receive with Original Medicare plus additional coverage for many benefits.

Comparing our HMO plans and Medicare Supplement plans

Need an easy way to compare our HMO plan and Medicare Supplement plan? This video offers a side by side comparison.

What is the difference between an HMO plan and a Medicare Supplement plan?

What’s the difference between an HMO plan and a Medicare Supplement plan? This video shows you the differences of how each plan works.

Why choose a Medicare plan from Tufts Health Plan?

Tufts Health Plan offers a range of Medicare plans to choose from. This video explains some of the best reasons to choose one of our HMO plans.

How to use your EOC

The Evidence of Coverage (EOC) lists all your benefits and costs. It's one of the most important documents members receive. Know what to look for in your EOC by watching this short video.

How to use your ANOC Letter

The Annual Notice of Change (ANOC) letter lists any changes in costs to your plan for the upcoming year. Know what to look for in your ANOC letter by watching this short video.

The Importance of Being a Local Plan

Tufts Health Plan Medicare Preferred representatives are part of your community. We've been in Massachusetts for over 20 years and go out of our way to help you get the information you need. For a behind-the-scenes look watch this short video.

What makes our customer service different?

Tufts Health Plan Medicare Preferred Customer Relations team only serves our Medicare plan members, so you can get what you need right away. For a behind-the-scenes look watch this short video.

What is the Donut Hole and will it affect you?

This video provides a detailed explanation of the Medicare Part D drug coverage stages, what the "Donut Hole" is and how it factors into your out-of-pocket costs.

What is a Referral and Why do I Need One?

Referrals are an important part of an HMO plan, helping your doctor keep track of the care you receive. Learn more about how referrals work in this short video.

What is Covered When Traveling?

If you like to travel, you’ll be happy to know you are covered anywhere in the world for emergency or urgent care. For all the details, watch this short video.

What does it Mean to be a 5-Star Rated Plan?

5 out of 5 stars is Medicare’s highest rating and reflects our ability to help you use your plan to stay healthy. Learn more about what this rating means for you.

Why it’s Important to see Your Doctor for a Physical

Getting a yearly physical is one of the most important things you can do for your health. Get all the information you need to prepare for your next physical here.