Contacting Customer Relations

As a new Tufts Health Plan member, you probably have a lot of questions about your plan. You may need answers about premiums, copays, or whether a particular drug is covered. For answers to these questions, start with the search feature in the top right corner of this page. However, if you still can’t find the answers you’re looking for, our Customer Relations department, located in Watertown, MA, is here to help!

Contact Customer Relations:

1-800-701-9000 (TTY: 711)
Representatives are available 7 days a week, 8 a.m. – 8 p.m.  (From April 1 – September 30, representatives are available Monday - Friday, 8 a.m. – 8 p.m.)  After hours and on holidays, please leave a message and a representative will return your call on the next business day.

What is the Customer Relations department?

Our Customer Relations department has extensive knowledge about the “ins and outs” of your plan. They have undergone intensive training that allows them to answer your  questions in a way that is easy to understand.

What kinds of questions can I ask a Customer Relations representative?

If you have a question about any part of your plan, don’t hesitate to call. Our representatives are here to answer any questions you have about your plan. Here are just a few of the most common questions that new members ask:

  • What is a referral and why do I need one?
  • What is EFT and how do I sign up?
  • What is covered when I travel?
  • Where can I find information about my rights and responsibilities?

These are just examples of the many topics that our Customer Relations representatives can help you with. If you have a question, give us a call!  You can also find answers to these questions and many more by visiting our FAQ page.