How Does Your Care Manager Help You Get the Right Care?

With Tufts Health Plan Senior Care Options (HMO-SNP), you get a dedicated Care Manager who works with you, your doctors, and your caregivers to ensure you get the care and services you need to stay healthy.

What does a Care Manager do?

As a Tufts Health Plan Senior Care Options member, you automatically get a dedicated Care Manager to make sure you get the care and support you need to stay healthy. Care Managers are nurses that work closely with your doctor to help guide you through the health care system, improve your health, and more. This includes helping you manage your medications and any health conditions you may have, coordinating rides to your medical appointments, helping you get services like home-delivered meals and transportation if you need it, and much more!

In your corner

From day one, your Care Manager works hard to provide all the personalized care, attention, and support you or your loved ones deserve. Your Care Manager will make sure you understand your care options and help you get the services and care you need.

Knowledge and support

Health care can be overwhelming. Your Care Manager will help you access your benefits and explain how your Tufts Health Plan Senior Care Options plan works. Your Care Manager can answer any questions you have about your care or using your plan.

Manage your chronic condition

If you have a condition such as diabetes, heart failure, or lung disease, your Care Manager can help you develop health goals, and help ensure you receive the right services and resources. Your Care Manager will work with your doctors to design a care plan specific to your needs.

Recover at home

If you are hospitalized, your Care Manager can help make your transition home easier. Your Care Manager will make sure you receive the right services to help prevent re­turn trips to the hospital, including getting care at home if you need it and making follow-up appointments with your doctor.

Quality care with a proven track record

Our ability to provide top-rated care to our members has been nationally recognized by Medicare five years in a row. In fact, we are the only Senior Care Options (SCO) plan in Massachusetts to receive 5 out of 5 Stars from Medicare for six years in a row, proving that we know what it takes to keep our members happy and healthy.

If you are 65 or older and have MassHealth Standard, you may be eligible to join right away. Not sure if you are eligible? We can help! Our team of local experts can help you determine if you qualify and can assist you with the enrollment process.

Give us a call today to get started: 1-877-435-8993 (TTY: 711)*

Learn More About SCO

*7 days a week, 8 a.m.–8 p.m. (Apr. 1–Sep. 30: Mon.–Fri., 8 a.m.–8 p.m.) Every year, Medicare evaluates plans based on a 5-Star rating system. Visit www.medicare.gov for more information. Tufts Health Plan Senior Care Options received 5 out of 5 Stars for contract years 2016, 2017, 2018, 2019, 2020, and 2021. Tufts Health Plan Senior Care Options is an HMO-SNP with a Medicare contract. Enrollment in Tufts Health Plan Senior Care Options depends on contract renewal. The HMO-SNP is available to anyone who has both MassHealth Standard (Medicaid) and Medicare Parts A and B. The SCO is available to anyone who has MassHealth Standard only. Other eligibility requirements may apply. Tufts Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame la 1-855-670-5934 (TTY: 711). ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-855-670-5934 (TTY: 711).