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Help and Customer Service

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Help and Customer Service

Make Sure Your Plan is Right for You!

We’re proud to be able to say our HMO plan is a 5-out-of-5 star plan.* We strive to provide excellent benefits and services that help you stay healthy and hope you are happy with your current plan, but if you think you might need a different plan we can help.

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Help and Customer Service

Do You Need to File a 1099-HC Form?

Members of Tufts Health Plan Medicare Preferred plans (including HMO, Medicare Supplement, and Tufts Health Plan Senior Care Options) don’t need to file a Form MA 1099-HC with their taxes.

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Help and Customer Service

How to Keep Your Personal Information Safe

​As your health plan, we take concerns about healthcare fraud very seriously. Healthcare fraud affects everyone by contributing to the increase of healthcare costs. This article highlights several several common fraud schemes to be aware of. 

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Help and Customer Service

Contacting Customer Relations

As a Tufts Health Plan member,you may need answers about premiums, copayments, or whether a particular drug is covered - our customer relations department is here to help.

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