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Help and Customer Service

Go Paperless With eDelivery

Signing up for eDelivery is a great way to have all your important documents in one place, and easily view or print them whenever you want. All you need to do is create an account on our website.  

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Help and Customer Service

Contacting Customer Relations

As a Tufts Health Plan member,you may need answers about premiums, copays, or whether a particular drug is covered - our Customer Relations department is here to help.

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Help and Customer Service

How to Keep Your Personal Information Safe

​As your health plan, we take concerns about health care fraud very seriously. Health care fraud affects everyone by contributing to the increase of health care costs. This article highlights several several common fraud schemes to be aware of. 

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Help and Customer Service

Do You Need to File a 1099-HC Form?

Members of Tufts Health Plan Medicare Preferred plans (including HMO, Medicare Supplement, and Tufts Health Plan Senior Care Options) don’t need to file a Form MA 1099-HC with their taxes.

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Help and Customer Service

Tufts Medicare Preferred HMO Plans Receive 5 Stars from Medicare for 2020

Our Medicare Advantage plans have received 5 out of 5 Stars for 2020 from Medicare for the fifth year in a row! This is Medicare’s highest rating and makes your plan one of the best in the country. We're the only Medicare Advantage plan in Massachusetts to receive 5 Stars for five years in a row.

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Help and Customer Service
find the right plan

Make Sure Your Plan is Right for You!

We’re proud to be able to say our HMO plan is a 5-out-of-5 Star plan.* We strive to provide excellent benefits and services that help you stay healthy and hope you are happy with your current plan, but if you think you might need a different plan we can help.

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Help and Customer Service
care managers

Care Manager Q & A: Looking Out for You

As your health plan, we have programs to help you if you get sick or injured. Carolyn has been a Care Manager for over 10 years and is a team leader in our care management program. We asked her to talk about the program and what she likes most about what she does. Take a look!

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