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Help and Customer Service

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Help and Customer Service

Feeling Secure in Your Choice of Doctor

When choosing a physician, most of us want to feel as knowledgeable and comfortable as possible. If knowing the history of your primary care physician (PCP) or specialist will help you during your selection process, then consider a physician profile. 

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Help and Customer Service

How to Get More From Your Next Doctor Visit

A good patient – doctor relationship is a partnership. You and your doctor can work as a team to solve your medical problems and keep you healthy. But talking to your doctor isn’t always easy.

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Help and Customer Service

Go Paperless With eDelivery

Signing up for eDelivery is a great way to have all your important documents in one place, and easily view or print them whenever you want. All you need to do is create an account on our website.  

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Help and Customer Service

Contacting Customer Relations

As a Tufts Health Plan member,you may need answers about premiums, copays, or whether a particular drug is covered - our Customer Relations department is here to help.

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Help and Customer Service

How to Keep Your Personal Information Safe

​As your health plan, we take concerns about health care fraud very seriously. Health care fraud affects everyone by contributing to the increase of health care costs. This article highlights several several common fraud schemes to be aware of. 

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Help and Customer Service

Do You Need to File a 1099-HC Form?

Members of Tufts Health Plan Medicare Preferred plans (including HMO, Medicare Supplement, and Tufts Health Plan Senior Care Options) don’t need to file a Form MA 1099-HC with their taxes.

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