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Member Resources: Tufts Health Plan Senior Care Options (HMO-SNP)

As a Tufts Health Plan Senior Care Options (SCO) plan member, take advantage of all the great benefits, discounts, and services available to you with your plan. Call us toll free 7 days a week (Mon. – Fri. from Apr. 1 – Sept. 30), 8 a.m. to 8 p.m. at 1-844-226-5162 (TTY: 711).

Member Login

SCO Members Must Enroll in Medicare to Keep Their Coverage

Starting January 1, 2026, MassHealth will require members to be enrolled in Medicare to qualify for enrollment in a SCO plan. MassHealth members aged 65 and older who are eligible for Medicare at no cost (also called Qualified Medicare Beneficiaries) must apply for and obtain Medicare coverage to remain enrolled in their plan and retain their MassHealth coverage after December 31, 2025. Use the link below to learn more:

SCO Member Enrollment Information

*This page's content is also available in the languages: Spanish | Portuguese | Chinese | Gujarati | Vietnamese

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Member Basics

Learn how to create your secure, online account, review plan-specific forms and documents, and learn about your Tufts Health Plan Senior Care Options benefit information, all using the tools below.

How Your SCO Plan Works Member Portal User Guide SCO Members Get Free Rides SCO Documents SCO Forms
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Care Management

Learn how Tufts Health Plan Care Managers can help members, and their caregivers, navigate the health care system.

Learn About Care Management
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Over-the-Counter (OTC) Information

Use the tools below to learn more about using your OTC benefit.

SCO Members OTC Benefit SCO OTC Savings Guide Mass Health OTC Drug List 2025 SCO OTC Reimbursement Form 2024 SCO OTC Reimbursement Form
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Prior Authorization Medical Review Criteria

For all products, when prior authorization is required, Senior Care Options (HMO-SNP) uses written criteria based on sound clinical evidence to evaluate the medical appropriateness of health care services. These criteria are objective and based on current clinical and medical evidence and applied with consideration of individual needs and characteristics (e.g., age, comorbidities, prior treatment and complications), and the availability of services within the local delivery system.

Go to Medical Review Criteria

Additional Resources

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Discounts & Extras

As a member of the Tufts Health Plan Senior Care Options (HMO-SNP) plan, you get discounts and extras designed to help you lead a healthy lifestyle. Use the link to learn more.

View Discounts & Extras
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Forms for SCO Members

Whether you need a reimbursement form, claim form, or Prescription drug form, you’ll find what you need on our Senior Care Options forms page.

View Forms
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Ombudsman Program

"My Ombudsman" is an independent program that helps you, as a member of Tufts Health Plan Senior Care Options, to address concerns or conflicts with your enrollment. View the link to the learn more.

View Ombudsman Guide
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Contact Us

We’re here to answer any questions you may have about any part of the process!

Call Us Toll Free

7 Days a Week
8 a.m. to 8 p.m.
1-844-226-5162 (TTY: 711).

Email Us

Email us using your secure, online account!

Portal Login

Tufts Health Plan Senior Care Options is an HMO-SNP plan with a Medicare contract. Enrollment in Tufts Health Plan depends on contract renewal. The HMO-SNP is available to anyone who has both MassHealth Standard (Medicaid) and Medicare Parts A and B. Tufts Health Plan Senior Care Options (HMO-SNP) is available to anyone who has MassHealth Standard only. Other eligibility requirements may apply.